Terms & Conditions

This website is owned and operated by Salon Europe Limited (SEL), registered in England and Wales with registration number 11993781. SEL registered offices are at 27 Furnival Street, London EC4A 1JQ ;

Terms & Conditions

Please read the following important terms and conditions before you buy anything from our Website (as we have defined it below) and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. The Consumer Rights Act 2015 (CRA 2015)  says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to: if your goods are faulty, you can get a refund; if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases; if the goods do not last a reasonable length of time, you may be entitled to some money backThis is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk. The information in this summary box summarises some of your key rights. It is not intended to replace the terms and conditions below which you should read carefully.

These terms and conditions (our ‘Contract’ with you) sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this Contract:

We’, ‘us’, ‘our’ or SEL means Salon Europe Limited, registered in England and Wales with registration number 11993781 and with registered offices at 27 Furnival Street, London EC4A 1JQ; and

You’ or ‘your’ means the person using our Website to buy goods from us;

when we refer to a levy such as ‘VAT’ (meaning value added tax) we refer to the levy as charged in the United Kingdom by His Majesty's Revenue and Customs (HMRC);

Website’ or ‘our Website’ means www.divapro.co.uk

If you don’t understand any of this Contract and want to talk to us about it, please contact us by:

  • email at helpdesk@saloneurope.com or
  • by telephone +44 20 33939072
  • We will endeavour to respond within 2 working days

Who are we?

We are Diva Pro Styling an SEL trademark and one of the UK largest manufacturers and importers of professional salon equipment with products also being sold in over 30 global markets. Products are designed, engineered, and tested in the UK and are used and approved in award-winning salons. 
The details of this Contract will not be filed with any relevant authority by us.

1. Introduction

1.1         If you buy goods on our site you agree to be legally bound by this Contract.

1.2         You may only buy goods from our site for non-business reasons.

1.3         This Contract is only available in English. No other languages will apply to this Contract.

1.4         When buying any goods you also agree to be legally bound by:

1.4.1      our website terms and conditions and any documents referred to in them;

1.4.2      extra terms which may add to, or replace some of, this Contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this Contract at any time by giving one month’s notice if we tell you extra terms apply; and

1.4.3      specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.

All of the above documents form part of this Contract as though set out in full here.

2. Information we give you

2.1         By law, Regulations 2013 say that we must give you certain key information before a legally binding Contract between you and us is made. If you want to see this key information, please:

2.1.1      Scroll to the top of this agreement to see what your rights are in respect of purchasing goods from us;

2.1.2      read the acknowledgement email (see clause 4.3); or

2.1.3      contact us using the contact details at the top of this page.

2.2         The key information we give you by law forms part of this Contract (as though it is set out in full here).

2.3         If we have to change any key information once a legally binding Contract between you and us is made, we can only do this if you agree to it.

3. Your privacy and personal information

3.1 Our Privacy Policy is available at Diva Pro Styling Privacy Policy

3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4. Ordering goods from us

4.1 Below, we set out how a legally binding Contract between you and us is made.

4.2 You place an order on the site by adding your chosen item(s) to the basket and then click proceed to checkout. Please read and check your order carefully and make sure to correct any errors before submitting it to us.

4.3 When you place your order at the end of the online checkout process (e.g. when you click on the ’Complete Order’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.4.1 the goods are unavailable;

4.4.2 we cannot authorise your payment;

4.4.3 you are not allowed to buy the goods from us;

4.4.4 we are not allowed to sell the goods to you;

4.4.5 you have ordered too many goods; or

4.4.6 there has been a mistake on the pricing or description of the goods.

4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

4.5.1 a legally binding contract will be in place between you and us; and

4.5.2 we will dispatch the goods to you.

5. Right to cancel

5.1 You have the right to cancel this Contract within 14 days without giving us any reason subject to clause 6.

5.2 The cancellation period will expire after 14 days from the day of purchase of the goods.

5.3 To exercise your right to cancel in accordance with clause 5.1, you must inform us of your decision by writing to us at the following email address:  helpdesk@saloneurope.com.

We will acknowledge your request to cancel as soon as possible and write back to you with further instructions on how to send the goods back to us. Please remember that any returns you make under your right to cancel, shall be subject to clause 6 of these terms.

6. Effects of cancellation

6.1 If you cancel this Contract, we will reimburse to you all payments received from you, except the costs of delivery.

6.2 We may also make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

6.3 We will make the reimbursement without undue delay, and not later than:

6.3.1 14 days after the day we received back from you any goods supplied; or

6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this Contract.

6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

6.6 If you have received goods:

6.6.1 you shall send back the goods to us at Salon Europe Limited without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. In the first instance you will need to contact our Helpdesk at helpdesk@saloneurope.com to obtain a return reference number and the address of the most suitable return centre;

6.6.2 unless found to be faulty, you will have to bear the direct cost of returning the goods; and

6.6.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7. Delivery

7.1 We use UPS to deliver our goods.  We aim to dispatch all orders within 3 working days and delivery within the UK is free. We are also able to deliver to selected European countries. Charges for delivery fall into two zones:

**We are currently unable to ship to addresses outside the UK. We are constantly reviewing the situation and hope to resume shipping to European destinations again soon**

Europe – Zone 1: Belgium, France, Germany, Ireland, Isle of Man, Luxembourg, Monaco, Netherlands.

Europe – Zone 2: Andorra, Austria, Czechia, Denmark, Finland, Greece, Italy, Norway, Poland, Portugal, San Marino, Spain, Switzerland, Vatican City.

Cost of delivery will be specified at checkout.

7.2   Your order will usually be delivered Monday to Friday between 9am and 5pm, although these times can differ. All orders can be tracked via the UPS tracking site. The tracking number will be provided to you via the order despatch confirmation we will send via email when your order leaves our warehouse.

7.3 If something happens which:

7.3.1 is outside of our control; and

7.3.2 affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods.

7.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.

7.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

7.5.1 let you know;

7.5.2 cancel your order; and

7.5.3 give you a refund.

7.6 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of them.

7.7 We may deliver your goods in instalments but will notify you of this if it is necessary.

8. Payment

8.1 We accept most major credit and Debit cards via our payment partners.

8.2 Klarna – Salon Europe Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.

8.2.1 We have also partnered with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden and in partnership with them, we can offer you additional payment terms such as: (i) Pay in 3; or (ii) Pay Later .

You can find further information and Klarna’s user terms here. General information on Klarna can be found here. In respect to any payment made through Klarna service, you can find how your personal data is handled in Klarna’s privacy statement.

8.2.2 In addition to Klarna payment terms which you can consult by clicking on the relevant link on clause 8.2.1, you can also see their privacy statement.

8.3 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this Contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.4 Your credit card or debit card will be charged on completion of the checkout process during your purchase.

8.5 All payments by credit card or debit card need to be authorised by the relevant card issuer.

8.6 Nothing in this clause affects your legal rights to cancel the Contract during the ‘cooling off’ period under clauses 5 and 6.

8.7 The price of the goods:

8.7.1 is in pounds sterling (£)(GBP);

8.7.2 includes VAT at the applicable rate; and

8.7.3 does not include the cost of delivering the goods

9. Nature of the goods

9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

9.1.1 are of satisfactory quality;

9.1.2 are fit for purpose;

9.1.3 match the description, sample or model; and

9.1.4 are installed properly (if we install any goods).

9.2 We must provide you with goods that comply with your legal rights.

9.3 The packaging of the goods may be different from that shown on the site.

9.4 While we try to make sure that:

9.4.1 all weights, sizes and measurements set out on the site are as accurate as possible; and

9.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

9.5 Any goods sold:

9.5.1 at discount prices;

9.5.2 as remnants; or

9.5.3 as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

9.6 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

9.6.1 we will let you know if we intend to do this but this may not always be possible; and

9.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

10. Faulty goods

10.1 Your legal rights under the CRA 2015 (also known as ‘statutory rights’) are set out at the top of this Contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

10.1.1     contact us using the contact details at the top of this page; or

10.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

10.2 Nothing in this Contract affects your legal rights under the CRA 2015 (also known as ‘statutory rights’). You may also have other rights in law.

10.3 Please contact us using the contact details at the top of this page, if you want:

10.3.1 us to repair the goods;

10.3.2 us to replace the goods;

10.3.3 a price reduction; or

10.3.4 to reject the goods and get a refund.

11. End of the Contract

If this Contract is ended it will not affect our right to receive any money which you owe to us under this Contract.

12. Limit on our responsibility to you

12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

12.1.1 losses that:

a) were not foreseeable to you and us when the Contract was formed;

b) that were not caused by any breach on our part;

12.1.2 business losses; and

12.1.3 losses to non-consumers.

13. Disputes

13.1 We will try to resolve any disputes with you quickly and efficiently.

13.2 If you are unhappy with:

13.2.1 he goods;

13.2.2 our service to you; or

13.2.3 any other matter,

please contact us as soon as possible.

13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

13.3.1 let you know that we cannot settle the dispute with you; and

13.3.2 give you certain information required by law about our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us.

13.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this Contract.

13.5 The laws of England and Wales will apply to this Contract.

14. Third Party Rights

No one other than a party to this Contract has any right to enforce any term of this Contract. However, if a person acquires the goods lawfully from you, you may transfer our guarantee to that person.

15. WEEE

15.1 WEEE means the Waste Electric and Electronic Equipment (WEEE) Regulations 2013 and any such end of life management regulation that shall accompany, replace and/or supersede it from time to time.

15.2 Unwanted electrical and electronic equipment (Equipment) can be repaired or recycled at the end of its ‘life’, saving natural resources and the environment. When not recycled, Equipment may end in landfill and hazardous substances may, in time, leak out of it and potentially cause the contamination of soil and water, having a detrimental effect on wildlife and human health.

15.3 WEEE was implemented to minimise such risk and requires the countries adhering to it, to maximise separate collection and environmentally friendly processing of electric and electronic equipment by its manufacturers and or distributors.

15.4 In the UK, manufacturers and distributors (including retailers), must provide a way to allow their customers buying new electrical and electronic equipment, an opportunity to recycle their existing Equipment free of charge (End-of-life Recycling).

15.5 We are registered in the UK with The Environment Agency as a ‘Producer’ with an obligation under WEEE to provide you with End-of-life Recycling free of charge. Our “Producer Registration Number” is WEE/MM7693AA.

15.6 If you have Equipment you have purchased from us and it has reached its end of life and/r is not working any more, please contact us on helpdesk@saloneurope.com and we will provide you further instructions on how to recycle it. You may also take any unwanted Equipment to your local recycling centre free of charge.